Welcome to the When We Think blog

Why your team isn’t innovating (and what you can do about it!)

The world is changing faster than ever. Global politics, technology, and AI are challenging what we thought was core to our roles. As Brené Brown warns:  I hear experts trying to soothe people's anxiety about AI by offering platitudes like, 'What makes us human will...

From sausage factory chats to meaningful connections

How developing deeper listening skills transforms client outcomes and business results When Mel Holman, founder of Compliance and Training Solutions (CATS), first heard about my work on listening skills for financial planners, she admits she thought it sounded "a bit...

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