Welcome to the When We Think blog

The leader who never has to say ‘trust me’

On trust, culture and the conversations that actually build both. I recently checked in with my friend Philippa Hann. She’s nearly a year into her role as CEO of Paradigm Norton now and I was fascinated to hear what she’s learned in that time. She’d been reflecting on...

The conversations that build trust (or Why great leads might not be landing!)

You're sitting with a client who's just said something technically incorrect about pensions. Do you correct them immediately, demonstrating your expertise and making sure they don’t continue to think the impossible is possible? Or do you let it go for now?  It seems...

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